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The following complaint was submitted on 2/4/2002 3:38:37 PM:
Daytime Phone ...
Evening Phone ...
COMPANY OR ORGANIZATION INFORMATION:
Alienware Computer Systems
13458 SW 131st St,
Miami, FL United States 33186
Complaint #: ...
Complaint Type: General Complaint (not a car maker)
Date Received: 2/4/2002
Primary Complaint Classification: Refund Practices
Secondary Complaint Classification: Credit or Billing Disputes
Computer died before Aug 22, 2001, I called for replacement. They charged me a deposit for the new parts ($230) which was to be credited when the old parts are received. Tracking RMA# for those parts is SO-....
They arrange service, that takes forever, but has been resolved.
Ship parts back to Alienware. One of these two Fed Ex shipments (also shipped system back for upgrade - that's fine)
Fed Ex tracking #s for system and parts to Alienware [received]:
Parts received Nov 5.
Still haven't had the $230 credited back to my Visa.
Roland Poitevien is no longer customer service manager, Randolph Roy is, I believe.
Desired Settlement: Refund
I want my money back. Very simple. I would also like an apology, and some explanation of why it is taking 3 months to refund money for returned parts.
Customer Service Rep: Mr. Roland Poitevien
Product or Service: Computer repair -- parts replacement
Account Number: ...
Order Number: SO-...
Salesperson: Various Customer Service Reps
Payment Made: Yes
Purchase Price: 230
Disputed Amount: 230
Payment Method: Credit Card
Purchase Date: 8/22/2001
Complaint Dates: 11/13/2001, 12/14/2001, 1/9/2002
The bureau that will handle your complaint is:
BBB Serving Miami, Ft. Lauderdale, and West Palm Beach Areas
2924 N Australian Ave.
West Palm Beach, FL 33407
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